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Privacy Policy – Direct Glazing

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Direct Glazing is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you agree to the practices described in this policy.

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1. Information We Collect

We may collect and process the following types of personal information:

  • Identity Data: Full name, company name (if applicable).

  • Contact Data: Address, phone number, email address.

  • Order & Transaction Data: Purchase history, payment details (processed securely through our payment providers — we do not store full card details).

  • Technical Data: IP address, browser type, and usage information (if you use our website).

  • Images/Recordings: If you visit our premises, CCTV footage may be recorded for security purposes.

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2. How We Use Your Information

We will only use your personal data when legally permitted, including:

  • Processing orders and delivering products.

  • Managing payments and invoicing.

  • Communicating about your order, including delivery updates.

  • Providing customer service and support.

  • Meeting legal and regulatory obligations.

  • Sending marketing communications (only if you have given explicit consent, which can be withdrawn at any time).

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3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

  • Trusted service providers (e.g., delivery couriers, payment processors) who are contractually bound to protect your information.

  • Legal authorities when required by law or to protect our legal rights.

  • If we transfer your data outside the UK, we will ensure it is protected by approved safeguards under UK GDPR.

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4. Data Storage & Security

We have implemented appropriate technical and organisational measures to secure your personal data against loss, misuse, or unauthorised access.

  • Customer order records are kept for 7 years to meet accounting and legal requirements.

  • CCTV recordings (if applicable) are retained for up to 30 days unless required for legal purposes.

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5. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Rectify any incorrect or incomplete data.

  • Erase your personal data (“right to be forgotten”) when it is no longer required.

  • Restrict the processing of your data.

  • Object to certain processing, including direct marketing.

  • Data portability — request a copy of your data in a structured, machine-readable format.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your rights have been infringed.

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6. Cookies & Tracking Technologies

If you use our website, we may collect technical data via cookies to improve user experience. You can control cookie settings through your browser.

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7. Changes to This Policy

We may update this Privacy Policy at any time. Any changes will be posted on our website, and the updated date will be shown at the top of this policy.

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8. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, please contact us:

Direct Glazing


7A Queens Road, Sunninghill, Ascot, Berkshire, SL5 9AF
📧 Email: info@directglazing.co.uk
📞 Phone: 01344 625 733
🌐 Website: www.directglazing.co.uk

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Effective Date: 09/08/2025

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Thank you for trusting Direct Glazing with your personal information.

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